Soluciones

  • Productos
  • Casos prácticos
  • Sectores
  • WHITE PAPER
  • Modernizar las administraciones públicas mediante la gestión de servicios TI (ITSM)
  • Un documento de investigación sobre los desafíos de la transformación digital de las agencias gubernamentales.

Plataforma

  • INFORME
  • Gartner califica a ServiceNow como líder
  • 2018 Magic Quadrant for Enterprise High-Productivity Application PaaS.

Clientes

  • HISTORIAS DE CLIENTES
  • General Mills transforma los RR. HH.
  • La experiencia de servicio global de los empleados muestra el camino a toda la corporación.

Explorar

  • PERSPECTIVA
  • ¿Necesitas un consejo de IA?
  • La colaboración formal ayuda a implementar las nuevas tecnologías de forma segura y efectiva.

NICE

Traditional processes for selecting an engineer for a service call—and then supporting that engineer with appropriate information—were roadblocks to customer service excellence. By transitioning from tier‑based to skill‑based customer support and deploying a customer service portal with KCS, NICE can quickly select the best engineer for each ticket based on skill set and location. Now both customers and service engineers have fast, easy access to issue‑specific information.  

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