Soluciones

  • Productos
  • Casos prácticos
  • Sectores
  • EBOOK
  • 3 estrategias para la innovación
  • Averigua más sobre cómo transformar tu experiencia de cliente con inteligencia artificial.
  • EBOOK
  • 5 pasos para la transformación
  • Una experiencia de cliente proactiva y conectada es esencial para los servicios financieros.

Plataforma

  • INFORME
  • Gartner califica a ServiceNow como líder
  • Cuadrante Mágico de Gartner de 2018 sobre PaaS para aplicaciones de alto rendimiento

Clientes

  • ÉXITO DE LOS CLIENTES
  • ¡Necesitamos campeones!
  • Utiliza nuestras herramientas y recursos para promover ServiceNow de forma eficaz en tu organización.

Explorar

Crossing the Legacy ITSM Chasm: A Risk/Benefits Assessment

The scope and value that IT Service Management (ITSM) provides information technology operations is increasing dramatically, according to a new research report from Enterprise Management Associates (EMA).

And yet in some IT organizations legacy ITSM groups continue to be reactive rather than proactive and are losing credibility within the enterprise from failing to integrate with and support business concerns. This lack of effective by legacy ITSM teams creates multiple issues for the enterprise, including:

  • Limiting IT performance
  • Reducing IT Business value and relevance
  • Escalating costs from administrative overhead
  • Limiting IT efficiency due to lack of cohesive processes, automation, governance, and service insights

Informed by extensive research and two compelling deployment narratives, this report examines what EMA calls “next‑generation ITSM” and its contributions toward optimizing changing IT and business requirements. EMA contrasts these advances with the risks of staying with legacy ITSM models and then evaluates and itemizes the risks of “doing nothing” and allowing legacy ITSM to persist.

Blue Background

Start your path to success

All Form Fields Are Required
  • First Name
  • Last Name
  • Business E-mail
  • Company
  • Business Phone
  • Show Strong passwords make everyone happy! Your password must contain:

    At least 8 characters is required

    At least one lower case letter [a-z] is required

    At least one upper case letter [A-Z] is required

    At least one number [0-9] is required

    At least one symbol [!@#$%*^&*()]

    Password
  • By submitting this form, I confirm that I have read and agree to the Privacy Statement.