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Analyst Report

Driving Digital Transformation And Business Value With ServiceNow

Transforming Your Operational Productivity Using The Now Platform

Digital transformation has become the main catalyst and business goal for organizational process initiatives. Increasingly empowered customers and threats from disruptive competitors are heightening this trend. According to Forrester’s Q1 2018 Digital Process Automation Survey, 32% of business and technology decision makers say that accelerating digital business transformation is their top driver for their process improvement initiatives.*

Forrester Consulting conducted a Total Economic Impact™ (TEI) study to examine the potential business benefits enterprises may realize by deploying ServiceNow to catalyze digital business transformation.

By using ServiceNow for digital transformation, organizations achieved the following:
  • Got new enterprise apps to market in half the time.
  • Achieved 2.5x faster application updates.
  • Repurposed 15% of IT service staff to higher-value work.
  • Doubled developer satisfaction scores, helping to retain talent.
  • Achieved faster and more cost-effective delivery of business solutions via citizen developers.

*Driving Digital Transformation And Business Value With ServiceNow, a December 2018 commissioned study conducted by Forrester Consulting on behalf of ServiceNow.

 

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