ServiceNow Improves IT Productivity, Service Levels, and Costs

Modernizing your IT Service Management will digitally transform your business and optimize IT performance.  Read the Forrester Total Economic Impact™ study of ServiceNow to understand the benefits, costs, and risks of switching to ServiceNow.  The study shows:

  • Increased IT productivity by 20%
  • Increased services automation to 20%
  • Reduced monthly incidents by 66%
  • Increased their CSAT scores by 6%

The study provides potential customers with a framework to evaluate the real‑world customer experience and economic impact of switching to ServiceNow. The study shows how you can achieve:

  • $4.1M infrastructure savings over three years
  • 9 Month Payback
  • 195% ROI


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