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Analyst Report

Gartner named ServiceNow a Leader for 7th year in 2020 ITSM Magic Quadrant

This 2020 Gartner Magic Quadrant is an invaluable tool for anyone seeking an unbiased, third-party evaluation of IT Service Management vendors.

Read the full, complimentary report for:
  • A full assessment of ITSM vendors
  • An overall snapshot of the ITSM industry
  • Insight into what we believe makes ServiceNow different from the rest

Gartner, Magic Quadrant for IT Service Management Tools, Rich Doheny, Keith Andes, Mark Cleary, 6 October 2020.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

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