Why today's event management approaches fail
IT provides mission critical services that businesses need to engage customers, automate processes, and drive innovation—that must be highly available and responsive. Unfortunately, IT is still plagued by service availability and performance issues; and it continues to drown in a deluge of infrastructure events, without any real understanding of how these events affect business services.
ServiceNow Event Management uses AIOps to dramatically improve business service availability and performance by:
- Mapping business services with accurate service context
- Intelligently analyzing events with AIOps
- Integrating existing monitoring and event management tools
- Significantly reducing event volumes