Soluciones

  • Productos
  • Casos prácticos
  • Sectores
  • WHITE PAPER
  • Modernizar las administraciones públicas mediante la gestión de servicios TI (ITSM)
  • Un documento de investigación sobre los desafíos de la transformación digital de las agencias gubernamentales.

Plataforma

  • INFORME
  • Gartner califica a ServiceNow como líder
  • 2018 Magic Quadrant for Enterprise High-Productivity Application PaaS.

Clientes

  • HISTORIAS DE CLIENTES
  • General Mills transforma los RR. HH.
  • La experiencia de servicio global de los empleados muestra el camino a toda la corporación.

Explorar

  • PERSPECTIVA
  • ¿Necesitas un consejo de IA?
  • La colaboración formal ayuda a implementar las nuevas tecnologías de forma segura y efectiva.

Modernizing Customer Service for the Digital Economy

Best practices and a checklist for success

The new digital economy requires companies to reimagine customer service as a way to engage customers ‑  not once, but continuously, and to develop centers of operational excellence to ensure delivery of closed‑loop services.  Successful leaders in this new world recognize this critical need, and are taking a more holistic approach to customer service.

Download the eBook to discover the benefits of modern customer service management by taking a more holistic approach that goes beyond today’s CRM and support systems. You’ll learn:

  • Common pitfalls to achieving a world class customer experience
  • Why is CRM not enough?
  • Seven best practices in modernizing your customer experience

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