Soluciones

  • Productos
  • Casos prácticos
  • Sectores
  • WHITE PAPER
  • Modernizar las administraciones públicas mediante la gestión de servicios TI (ITSM)
  • Un documento de investigación sobre los desafíos de la transformación digital de las agencias gubernamentales.

Plataforma

  • INFORME
  • Gartner califica a ServiceNow como líder
  • 2018 Magic Quadrant for Enterprise High-Productivity Application PaaS.

Clientes

  • HISTORIAS DE CLIENTES
  • General Mills transforma los RR. HH.
  • La experiencia de servicio global de los empleados muestra el camino a toda la corporación.

Explorar

  • PERSPECTIVA
  • ¿Necesitas un consejo de IA?
  • La colaboración formal ayuda a implementar las nuevas tecnologías de forma segura y efectiva.

Back to the Future: Customer Service in 2023

To truly become customer‑obsessed, you need to understand what new technologies and customer service experiences will come to seem normal for your customers in five years. Many of these technologies require new organizational models, as well as new metrics for measuring success—changes that will take time and careful planning.

Join our guest speaker, Ian Jacobs from Forrester Research, for a highly engaging presentation to:

  • Discuss technologies and strategies that will help you transform customer care
  • Get ahead of your customer’s expectations

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