Palo Alto Networks rockets resiliency by transforming IT
Learn how Palo Alto Networks simplified its problem management processes and created transparency into business-impacting outages. The company accomplished this by creating a problem management portal and using digital workflows and automation to capture the root cause of incidents—gaining much-needed visibility.
Join us for an overview of experience management at Palo Alto Networks, along with our own approach to service management. You’ll learn how you can overcome today’s challenges of the new normal to:
- Deliver scalable IT services on a single ITSM cloud platform
- Increase IT agent productivity, innovate faster
- Resolve your issues faster with platform-native AI
Nicole Tate, director of employee experience, Palo Alto Networks
Kristen Hoyt, ITSM product marketing manager, ServiceNow