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HR Service Delivery

ServiceNow checks all the boxes in the Gartner Market Guide for Integrated HRSD Solutions.

Give employees the service experience they deserve

Eliminate frustration and improve employee satisfaction with a single access point for efficient, personalized HR services.

Put service at the heart of your business

Simplify access to services

Increase employee satisfaction by making it easy for employees to get the HR services they need.

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Improve HR productivity

Use fewer resources to serve more employees by minimizing repetitive tasks with automated workflows and case management.

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Streamline employee transitions

Manage lifecycle events like onboarding and offboarding across multiple departments. Enterprise-wide workflows increase efficiency and provide full visibility of the entire process.

Optimize service delivery

Improve staffing efficiency and delivery of services with a clear view of the details surrounding employee requests.

Put service at the heart of your business

Simplify access to services

Increase employee satisfaction by making it easy for employees to get the HR services they need.

View Whirlpool Webinar

Improve HR productivity

Use fewer resources to serve more employees by minimizing repetitive tasks with automated workflows and case management.

Read Case Study

Streamline employee transitions

Manage lifecycle events like onboarding and offboarding across multiple departments. Enterprise-wide workflows increase efficiency and provide full visibility of the entire process.

Optimize service delivery

Improve staffing efficiency and delivery of services with a clear view of the details surrounding employee requests.

Don’t just take our word for it

See how companies like yours use HR Service Delivery to deliver great employee experiences.

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Technology

Hitachi Vantara reduces case workload by 33%

Putting knowledge articles online enabled Hitachi Vantara to provide great support with less effort.

Healthcare

CHRISTUS Health saves $9M over 3 years

CHRISTUS Health streamlined the delivery of HR services and achieved significant annual savings.

Retail

Overstock reclaims 1,000 days annually

By integrating ServiceNow with Workday to automate onboarding, Overstock regained lost productivity.

Capabilities that scale with your business

HR Service Delivery groups key applications into scalable packages that can grow with you as your needs change.

Case and Knowledge Management

Standardize documentation, interactions, and fulfillment of employee inquiries and requests.

Employee Service Center

Provide a single place where employees can quickly get all the HR services they need.

Enterprise Onboarding and Transitions

Automate onboarding and other employee lifecycle events that span multiple departments.

Employee Document Management

Secure, retain, access, and purge employee files with ease using paperless document management.

Performance Analytics for HR Service Delivery

Reduce HR inefficiencies by reporting and analyzing service delivery performance and quality.

Built on the Now Platform®

Explore the Platform

Service across departments Deliver a seamless experience to employees, even when multiple departments are involved.

Agile cloud platform Fill in functional gaps, support unique requirements, and rapidly deploy new services.

Intelligent automation Use machine learning and AI-powered chatbots to make work easier and more efficient.

We play nice with existing software

HR Service Delivery easily integrates with other cloud and on‑premises HCM systems you already use.

See Integration Accolades

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Slack

Communicate transparently and reach resolution faster by connecting Slack in the Integration Hub.

Microsoft

Manage network events by automatically generating incidents and assigning work to the correct party.

Choose a package

Find the HR Service Delivery package that works for your business.

Standard

(3)

Case and Knowledge Management
Employee Document Management*
Performance Analytics for HR Service Delivery*
Employee Service Center
Virtual Agent
Agent Intelligence
Enterprise Onboarding and Transitions

Professional

(6)

Case and Knowledge Management
Employee Document Management*
Performance Analytics for HR Service Delivery*
Employee Service Center
Virtual Agent
Agent Intelligence
Enterprise Onboarding and Transitions

Enterprise

(7)

Case and Knowledge Management
Employee Document Management*
Performance Analytics for HR Service Delivery*
Employee Service Center
Virtual Agent
Agent Intelligence
Enterprise Onboarding and Transitions

* Licensed separately