HR Service Delivery

ServiceNow checks all the boxes in the Gartner Market Guide for Integrated HRSD Solutions.

Give employees the service experience they deserve

Eliminate frustration and improve employee satisfaction with a single access point for efficient, personalized HR services.

Don’t just take our word for it

See how companies like yours use HR Service Delivery to deliver great employee experiences.

Technology

Hitachi Vantara reduces case workload by 33%

Putting knowledge articles online enabled Hitachi Vantara to provide great support with less effort.

Healthcare

CHRISTUS Health saves $9M over 3 years

CHRISTUS Health streamlined the delivery of HR services and achieved significant annual savings.

Retail

Overstock reclaims 1,000 days annually

By integrating ServiceNow with Workday to automate onboarding, Overstock regained lost productivity.

Capabilities that scale with your business

HR Service Delivery groups key applications into scalable packages that can grow with you as your needs change.

Case and Knowledge Management

Standardize documentation, interactions, and fulfillment of employee inquiries and requests.

Employee Service Center

Provide a single place where employees can quickly get all the HR services they need.

Enterprise Onboarding and Transitions

Automate onboarding and other employee lifecycle events that span multiple departments.

Employee Document Management

Secure, retain, access, and purge employee files with ease using paperless document management.

Performance Analytics for HR Service Delivery

Reduce HR inefficiencies by reporting and analyzing service delivery performance and quality.

We play nice with existing software

HR Service Delivery easily integrates with other cloud and on‑premises HCM systems you already use.

Slack

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Communicate transparently and reach resolution faster by connecting Slack in the Integration Hub.
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Microsoft

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Manage network events by automatically generating incidents and assigning work to the correct party.
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Choose a package

Find the HR Service Delivery package that works for your business.

Standard

(3)
  • Case and Knowledge Management
  • Employee Document Management*
  • Performance Analytics for HR Service Delivery*
  • Employee Service Center
  • Virtual Agent
  • Agent Intelligence
  • Enterprise Onboarding and Transitions

Professional

(6)
  • Case and Knowledge Management
  • Employee Document Management*
  • Performance Analytics for HR Service Delivery*
  • Employee Service Center
  • Virtual Agent
  • Agent Intelligence
  • Enterprise Onboarding and Transitions

Enterprise

(7)
  • Case and Knowledge Management
  • Employee Document Management*
  • Performance Analytics for HR Service Delivery*
  • Employee Service Center
  • Virtual Agent
  • Agent Intelligence
  • Enterprise Onboarding and Transitions

* Licensed separately

Thank You

Thank you for submitting your request. A ServiceNow representative will be in contact within 48 hours.

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