ServiceNow Fundamentals is designed for users with various organizational roles who are expected to work within the NOW Platform®. During this three‑day interactive training course, attendees will learn about the NOW Platform® User Interface, gain a basic knowledge of the database schema, understand uses for commonly accessed applications, and be introduced to advanced features and functionality, such as scripting and application development.
ServiceNow additionally offers ServiceNow Fundamentals as an on demand course for free in Now Learning. The interactive course is made up of instructor videos, hands‑on activities, guided tours of the Now Platform, and knowledge checks to test your understanding of the content. Enjoy the course at your own pace and on your own time!
Specifically, attendees will learn about:
Application navigation and user interfaces like lists and forms
The importance of branding, as well as how to apply it to the platform
Users, groups, and roles
Task management using assignment rules, presence, and work notes
Notifications and chat
Running basic reports, as well as the benefits of metrics and dashboards
The database structure: tables, records, and fields
Protecting ServiceNow instance data using Access Control rules
Populating the database using import sets
The structure of a configuration management database (CMDB) and associated configuration items
Two key ServiceNow self‑service applications: Knowledge Base and Service Catalog
Using Flows and Workflows for process automation
Various script types used throughout the platform
Capturing and moving configurations between instances, using update sets
Some of the major tools and features related to application development
The class features lecture and group discussions, as well as extensive hands‑on practice delivered in a wide variety of labs complete with user stories. For more information, see the full course outline.
Who Should Attend
This course is designed for all users; those experienced with ServiceNow or brand new to the platform and looking to learn about the fundamental platform features.
Following this course, ServiceNow recommends that attendees have at least two to three months of hands‑on experience with ServiceNow before attempting the Certification Exam.
Further details regarding this exam, including an exam blueprint, can be found on the Certified System Administrator page. Successful candidates will be awarded a “ServiceNow Certified System Administrator” certificate.
Three days (9am – 5pm) (includes 1 hour lunch break)