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Gain operational efficiency with AIOps

Deliver high-performance business services with visibility and AIOps

Gain visibility, manage health, and optimize your digital assets and services.

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IT Operations

Go beyond "lights-on" with an intelligent operations experience.

Gain visibility across your infrastructure and applications. Deliver business service health with AIOps. Optimize spend on cloud usage and software licenses.

Gain end-to-end visibility of your IT estate

Understand the impact of making an operational change. Approach audits with confidence. Obtain near real‑time visibility into the true state of services.

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Deliver business service health with AIOps

See which services are impacted and significantly shorten mean time to resolution (MTTR) with real‑time analytics, machine learning, and automated remediation.

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Take control of spend and governance

Manage cloud resources to meet the budget and compliance requirements of your organization. Reduce software spend and minimize software license risk.

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Go beyond legacy tools with AIOps

Use advanced technology across IT operations to deliver high‑performance services that create amazing experiences throughout the enterprise.

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IDC InfoBrief on optimized ITOM

IDC InfoBrief

IT executives are investing in intelligent operations…In a cloud-based world, analytics enable ITOM to scale…reduce event noise and predict service failures.

IDC InfoBrief, The Journey Towards Optimized IT Operations, Stephen Elliot, November 2018

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Don’t just take our word for it

See how companies like yours have created an end-to-end AIOps experience.

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FINANCIAL SERVICES

Raymond James reduces risk

Single system of record accelerates data gathering from weeks to near real-time.

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See Case Study
HEALTHCARE

CHS saves millions

Taking control of software assets results in license true-up cost savings of 40%.

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See Case Study
ENERGY

TransAlta transforms IT

Shift from silos to service-oriented delivery results in 80% fewer outages.

See Case Study
See Case Study
MEDIA AND ENTERTAINMENT

Time Warner extends ITSM

Unified platform with event management reduces event noise by 90%.

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Solutions for more agile, efficient services and software

Gain visibility with ITOM

IT Operations Management (ITOM)

Make IT a proactive business partner. Get visibility, health, and optimization for your digital services.

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SAM

Software Asset Management (SAM)

Take control of licenses by procuring, managing, and optimizing software needs aligned with the business.

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Now Platform

Now Platform

The foundation for AIOps, ServiceNow solutions, certified partner apps, and custom app needs.

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Featured Resources

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EBOOK

Need to build a healthy CMDB?

Check out “Configuration Management and CMDB for Dummies - ServiceNow Special Edition Ebook”

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EBOOK

Now on Now: ITOM + ITSM

Service-aware IT operations improves visibility, reliability, and agility with artificial intelligence.

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WEBINAR

Walmart Best Practices

Discover the four stages of planning a successful CMDB deployment.

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EBOOK

5 steps to a healthy CMDB

Learn the secrets of successfully deploying a healthy CMDB to increase operational efficiency.

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WEBINAR

Expedia Best Practices

Populate, maintain, and add automation to your CMDB with ServiceNow Discovery.

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